Professional Hair Tools.

 WARRANTY AND RETURNS

Our electrical products come with the following warranties:

1. Warranty of origin. If your product is found to be defective upon receiving it, it will be replaced, free of charge, with a new product within 14 days of receipt, provided the product has not been used. To do this, it is necessary to return all original materials and ensure that the merchandise has not been tampered with or altered, is in perfect condition, and includes all its protective plastic or original packaging.

You must first contact us through the contact section of our website so that we can record the defective product, authorize its return, and assign you a return number.

Pack the product in a sealed, well-conditioned package to prevent damage during shipping. Do not use adhesive tape or write directly on the product's original packaging. It is essential that you write your return number on the outside of the package and include a copy of the purchase invoice. We will send a shipping agency to collect the package and, once the product has been inspected and the defect has been confirmed, a new product will be sent to the customer as soon as possible. Otherwise (i.e., if the product is not defective), the customer will receive the same product again, and in this case, the shipping costs will be borne by the customer.

You can request your return number through the contact section of our website. It is essential that you include your return number on the outside of the package.

2. Manufacturer's Warranty. All our products have a 3-year limited manufacturer's warranty.

In case of damage, you must send the product to us and we will take care of sending it to the corresponding official SAT (Service Center). In this case, the shipping costs to our address, as well as the return shipping costs to your home, will be at your expense. The defective product will be sent to the official SAT (Service Center). Novabel Estética y Salud, SL is not responsible for the time it may take for the official SAT (Service Center) to return the repaired product.

Before sending us your item, you must contact us so we can have proof of shipment and authorize its return. Pack the product in a sealed, well-conditioned package to prevent damage during shipping. Include a brief description of what happened to the product, as well as the purchase invoice.

Important: Any manipulation during preparation carried out by unauthorized personnel will invalidate the the warranty.

3. Non-electrical products (makeup, brushes, nail polish, creams, etc.). These products do not have a warranty due to their nature as consumer goods. These products will only be guaranteed when they arrive broken or in poor condition to the customer, who must immediately notify the customer of the incident, providing proof or photographs of the breakage if requested.

4. Other products. For all other products, the warranties are those established by the manufacturers. In the event of a fault, you must contact the manufacturer or us through the contact section of our website so that we can record the defective product, authorize its return, and assign you a return number. Shipments will always be prepaid and sent by courier or certified mail.

5. Returns. The items offered in our stores are endorsed by major commercial firms. Offering the highest quality and the best guarantee is our commitment to our customers. If you are not satisfied with your order upon receipt, you have fourteen (14) days from the date of receipt to exercise your right of return.

Please check the product specifications before placing your order. If you have any questions, please contact us.

In the case of returns of products that do not work properly, the conditions of section 1 will be taken into account.

Although we make every effort to ensure the accuracy and correctness of the content of this website, the product specifications and/or photographs may contain errors or inaccuracies. If you have any questions, we recommend that you consult the manufacturer's website or contact us for clarification.

You can exercise your right of withdrawal by filling out the following Form whenever you make a purchase, whether in a physical store or online, and notify the seller of your intention to withdraw within a maximum period of fourteen calendar days from the date you acquired possession of the product(s).   

6. Incorrect product. If the product delivered does not match the one ordered, you must notify us immediately. Contact us through the "contact" section of our website and we will process your incident as soon as possible.

7. Right of Withdrawal

The customer has the right to withdraw from any purchase made through the Irene Ríos website. Therefore, if they are not satisfied, they may return the product within a maximum period of fourteen calendar days from the date they acquired possession of the product(s).

The right of withdrawal may be exercised through the following form, indicating the order number and other information that must be completed. However, its use is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

We will process the refund using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. 'Irene Ríos' may withhold the refund until it has received the goods. The refund will be made using the same payment method used to make the purchase.

The consumer will receive confirmation of receipt of said withdrawal by email without delay.